Frequently Asked Questions
Browse our FAQ page for answers to everything you would like to know about what we do, what we charge, our process, and how everything works.
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The subscription plan is month to month. If you cancel in the first 12 months then we will keep the site code and design, however after 12 months you can either choose to stay with us or take your site elsewhere (otherwise people could just pay for a month, cancel and we'd be out of business in no time!).
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We will keep the site content and code and the site will be temporarily shutdown. We will keep the site for three months in case you change your mind but after this it will be deleted permanently. After 12 months the website is yours and you can choose to stay with us or take your site elsewhere.
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Every invoice comes with a 7 day grace period to be paid. If an invoice is not paid within 7 days we will contact you to see if there is an issue. If you're on a subscription, and there are multiple monthly invoices that are overdue for months and late for months, we can cancel the contract and decommission the site. We are generally very flexible and understanding of certain situations and often times offer assistance and help. But if there is no communication or replies to our messages, we have to take certain precautions to make sure we are paid for our time and effort in making the site and not being taken advantage of.
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We send email invoices. WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS.
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The £100 per additional page fee is one time. Not recurring. So if you need 3 extra pages, that’s £300 and you’re done. Not £300 a month. That would be crazy!
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When you sign a contract either lump sum or subscription, if we cannot design something you are 100% happy with and no longer want to move forward, before the site goes live, then we will refund whatever you paid to get started. If we do end up moving forward with building the site, there are no refunds after that point. From then on, refunds are at our discretion.
Yes! We offer £50 a month subscription add on for unlimited edits and support. These are done with a 6 month minimum commitment as well. Theres no turning it on and off every other month. Once you end it, if you want to reinstate it you’ll need to sign another 6 month commitment.
The biggest difference is long term versus short term costs. On subscription you’ll be paying more over time but it will be in small manageable and affordable monthly payments. The lump sum just gets it all out the way in the beginning and you save more money over the long run because you also paid for the design and development up front. So when deciding which package to choose, it all depends on cash flow and long term versus short term goals. If you don’t want to spend that much up front and value the service that comes with it, then the monthly is your best option. If you don't want or need the monthly service packages, you can get it all out the way up front and save money over the long term.
Yes and no. SEO is comprised of two parts - On-page and Off-page. On-page SEO is everything ON the page like your content, load times, accessibility, and arrangement. Off-page is everything OFF the site like link building, guest posting, citations, etc. We do some on-page SEO with our packages such as incredibly fast load times, accessibility, your meta tags, google search console, sitemap generation, and some content creation. But that’s not the whole story. SEO is more than that. It’s an active and on-going process and for that you will need an SEO expert. We can putyou in contact with an SEO expert if needed, just ask.
No we do not. E-commerce is a lot more work to set up than a regular business site. Since it has such high costs we cannot afford to set them up for £149 a month.
Yes, you always own your domain.
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Yes it does! I’m sure it sounds biased coming from us, but GOOD SEO does work, especially if you’re in a competitive market because you’re going to need a lot of help to show up in the front page results against companies with dozens of pages, hundreds of backlinks, ranking for hundreds of keywords, and in multiple locations. SEO is not a short term switch you flip and it starts working. It’s a long term investment and strategy that takes time (6-12 months sometimes) to see its results.
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Nope! And unless your site was featured in the New York Times or other large publications then you aren’t shooting to the top of the results in a month. You’ll get calls from spammers saying they can rank your site as #1 in less than 3 months. Just know that if it were that easy and guaranteed, then we’d all be number 1. Smaller markets might be easier to rank in a few months time. But it’s all up to google. We can do everything right but in the end it’s up to them and how fast or slow the site will rank and the competition you have in the area. We have plenty of case studies on current clients who are succeeding and doing very well that we can share as well and how long it took them to start ranking high.
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We generally finish a website from start to finish within 2-4 weeks and is all dependent on how soon clients respond to our content and image requests as well as the availability of our designers and developers. Sometimes it can be 2 weeks, sometimes 3.
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After 12 months yes however if you cancel before, then No, otherwise everyone would do that and we go out of business! But you keep your domain and assets.
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Yes. Even if we bought the domain for you, when you cancel your subscription with us we transfer the domain to you.
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We can and we do but our preferred method is to build sites from custom, hand written code due to the speed and performance advantages. That is what separates us from the others - we put the time and effort to do things differently and it shows in our work and our clients online presence after launch.
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Security, load times, maintainability, lower costs, easier to customize, less bloat because we don’t need plugins for everything, we never need to update anything like you need to constantly update your Wordpress version otherwise you get hacked and your site redirects to a Chinese gambling site, and we're more responsive. To go into more detail about security, our custom coded sites have no databases or anything so there’s nothing to hack. Our sites are more secure without needing constant updates to be on top of or constant attacks from online hackers trying to barge in. Theres nowhere for them to barge into on our sites no matter how hard they try.
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Yup! If something were to happen to me then the hosting and running of your site would pass Pinegreen dev agency whom I have worked for on previous projects. The main reason for this choice is it is an agency that matches our standards and ethics closely. If this doesn't work for you then you will be given the option to cancel if the 12 month minimum period has passed.
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You send an email to [email protected] and it will go into our ticketing system where I and my team can read and fulfill them and mark as solved.